FAQ

  • How do I book?

    You can book by submitting an inquiry form. Although we would love to get back with you as soon as possible, please allow for up to 48 hours to receive a response.

  • What is the booking process like?

    Once you submit an inquiry form, someone will reach back out to you within 48 hours. For this inquiry we would ask you to go more into detail about your event and provide any inspiration pictures that you may have. Once that information is provided please allow 24 hours (or the next business day) to receive a quote. Once the quote is provided you will have 48 hours to provide a deposit to ensure that date. The signed contract and deposit are due at the same time.

  • Is a deposit required to book?

    Yes there is a 30% nonrefundable deposit that is due at the time of booking.

  • Do you make cookies, cakes, and treats?

    No we do not provide any food, we do have a list of preferred vendors that I love to work with. Aziland has a reputable name in the event planning business. When using our vendors, we are able to promise quality sweets for your event. Due to availability if you plan to use our vendors, it is best to plan at least 2 months out from your event date, if not rush fees may apply or there will be no availability.

  • How long is each rental for?

    Each rental comes with 5 hours.

  • Do you offer additional time?

    Yes the hourly rate for equipment is $100 per hour based on availability. For the same - day additional hours the hourly rate will be $150 dollars.

  • Are your rentals available for pick up?

    No, we do not offer pickup at this time.

  • Can I rent individual pieces of the soft play equipment?

    Unfortunately not but you can rent whatever package best suits your needs.

  • Do you clean your rentals?

    Before and after each event our team sanitizes each piece of equipment that has been used. The safety and cleanliness of our products are important to us. We care about the health of our customers.

  • Is there an extra fee for delivery and set-up?

    Delivery is included based upon location. Depending on your location there may be an additional fee. Set up will be priced based on the size of your event.

  • Can I pick up the equipment?

    No, we do not offer pick up at this time.

  • Do you set up outdoors?

    Yes we set up outdoors in a directly shaded area on grass, concrete, or any other flat surfaces. We will not set up in mud, gravel, or on anything that could stain or puncture our equipment.

  • Can you come to my house or a park?

    Yes we can come to your house or a park. If you are setting up at a park please make sure to have the proper permits or we will not be able to set up. We will not set up on private land. If the land is private the customer must be renting the land or space from the owners.

  • Will you set up inclement weather?

    Delivery and set-up will not occur in inclement weather conditions that includes: snow, sleet, frigid temperature, tornadoes, or rain.

  • We need to change the date of our event. Is this possible?

    Depending on availability we can adjust your date. A fee may apply to changing dates.

  • If we pay for our party in full and need to reschedule, is this possible.

    Yes, you will have a credit for the amount paid that expires one year from the date of your original party. Depending on when we are notified a fee may apply to changing dates. If you need to cancel and you paid a deposit you will not be reimbursed.

Rules & Safety

  • We are licensed through the Ohio Department of Agriculture. We also carry liability insurance that covers our customers and equipment. 

  • No food, drinks, paint, glitter, markers, or crayons are to be used on the equipment.

  • No shoes are permitted on the equipment. Socks are required. Non slip socks are available as an add-on.

  • No smoking, sharp objects, or pets are allowed on the equipment.

  • All children playing on the equipment should never be left unattended and accompanied by an adult.

  • Most importantly, have fun!